After your purchase, you have 60 days from the moment you receive your parcel to experience the benefits of MedCare
About our Refund Policy
We hope that you will soon join the many satisfied customers who share their positive experiences with MedCare – for better circulatory well-being and a better quality of life day to day.
If you follow the complete protocol correctly and are not satisfied with your purchase, you can request a refund quite easily.
Before you request a refund
BEFORE you request a refund, please make sure that you have given MedCare enough time to take effect. We recommend using MedCare regularly for at least 2 months in order to assess how it fits into your routine for well-being before making a decision.
Step-by-step refund guide
Step 1
Make sure that you are within the 60-day period, which begins on the day your order is delivered. To find the delivery date, check the tracking number on the courier's website.
Step 2
Send an email to our support team at info@trymedcare.com and let us know that you are not completely satisfied with the product. Please add "Refund Request" in the subject line so that your enquiry is prioritised.
Step 3
Return the device/s to the following address. The MedCare device has to be in good condition as you received. Please include a note with your full name, your email address and your order number (optional) so that we can process your refund quickly.
Please note that return postage costs are not covered.
Return address:
Kleine Esch 669
2841 MK Moordrecht, Netherlands
Step 4
Please be patient while we process your refund once we have received your parcel.
We will notify you by email as soon as the refund has been issued.
The time it takes for the refund to appear in your credit card account may vary depending on your bank or credit card company, usually between 5 and 10 days.
How to contact us
Product support by email